Shipping policy

Shipping Policy

Thank you for shopping with us! We aim to make sure your order gets to you quickly and safely.

Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery

We offer both domestic (Australia) and international shipping:

  • Australia-wide: Flat rate of $10
    → Free standard shipping for orders $150 and over

  • International: Flat rate of $20

Delivery times vary depending on your location and local postal services. Please note that international deliveries may experience delays due to customs or import procedures.

Tracking Your Order

Once your order is shipped, you’ll receive an email with your tracking number so you can follow your parcel’s journey.

Customs, Duties & Taxes (International Orders)

For international customers, please note that customs duties, taxes, or import fees may apply upon arrival in your country. These charges are the responsibility of the recipient.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us at [your brand’s contact email] within 7 days of delivery so we can assist you.